Q: Does the price include set up and delivery?
A: Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.
Q: Do you deliver to other cities?
A: Sometimes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. We will call the day(typically late afternoon) before to re confirm the reservation and pin point a delivery time.
Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump will be clean when we set up. Fiesta Time Moonwalks cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What payments do you take?
A: Cash and Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash. If you can only pay via check please give us a call in advance to discuss.
Q: What if we need to cancel?
A: Please check out our policies page for details.
Q: How big are the jumps?
A: Our jumps start at 13´x13´. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ extra access in the back of the unit to the area where it will be set up. The jumps can weigh up to 350 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Q: Do you deliver to Parks?
A: Yes but upon drop off proof of identification will be required. If you need a copy of our insurance certificate please provide an e-mail address and contact info of who it needs to go to and we can provide.
Q: How long can we keep the moonwalk?
A: Our rentals are all day rentals and we typically try to have everything dropped off before noon and pick up around dark or we are flexible to pick up later. Depending on how late your event is, location and weather we sometimes can arrange a next day pick up. Please call to discuss if you have any special requests.
Still have a question? Call or Write: email@example.com or 281-799-2698
Just a Note About Reservations:
We recommend making your reservation as soon as possible to ensure availability. Reservations can be made by via our website, phone, e-mail or text. Should you need to cancel we ask that you do so at your earliest convenience. We typically will text you the afternoon/evening before your party to confirm your reservation. You can cancel with no penalty(minus any deposit) until the items are delivered. Once the items are delivered there will be no refunds given. We hold the right to cancel due to severe weather conditions(including high wind) on the day of party.
We are your Cypress, NW Houston Event Rental Specialist